Phone:
+91 7404329989

Physical address:
Rohini, Delhi

Return and Refund

Return and Refund Policy

Effective Date: 01/01/2024

At BooksWalen, customer satisfaction is our top priority. If you are unsatisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below.

1. Return Eligibility

We accept returns on eligible items under the following conditions:

  • Items must be unused and in the same condition as when you received them.
  • Items must be in their original packaging, including any labels or tags.
  • Returns must be initiated within 2 days of the delivery date.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@bookswalen.com or call us at 8287556797 to request a return. Include your order number, details of the product, and the reason for return.
  2. Return Authorization: We will review your request and provide you with a Return Authorization number and return shipping instructions if your return is approved.
  3. Return Shipping: You are responsible for covering the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure that the returned item reaches us safely.

3. Refund Policy

Once we receive your returned item, we will:

  • Inspect the item to ensure it meets the return eligibility criteria.
  • Notify you of the status of your refund after the inspection.

If your return is approved, we will credit the refund to your original payment method within 5-7 days.

4. Partial Refunds

In some situations, only partial refunds may be granted:

  • Items returned after the allowed return period.
  • Items not in original condition, missing parts, or damaged for reasons not due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or sent incorrectly. If you need an exchange, contact us at info@bookswalen.com to arrange for a replacement.

6. Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at info@bookswalen.com.

7. Cancellation Policy

  • Order Cancellations: Orders can be canceled before they are shipped. To cancel your order, contact us immediately at info@bookswalen.com. Once the order is shipped, it cannot be canceled, and you must follow the return process.

8. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: info@bookswalen.com
  • Phone: +91 8287556797
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